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var(--bs-breadcrumb-padding-x)}.breadcrumb-item+.breadcrumb-item{padding-left:var(--bs-breadcrumb-item-padding-x)}.breadcrumb-item+.breadcrumb-item:before{color:var(--bs-breadcrumb-divider-color);content:"/";content:var(--bs-breadcrumb-divider,"/");float:left;padding-right:var(--bs-breadcrumb-item-padding-x)}.breadcrumb-item.active{color:var(--bs-breadcrumb-item-active-color)}.pagination{--bs-pagination-padding-x:0.75rem;--bs-pagination-padding-y:0.375rem;--bs-pagination-font-size:1rem;--bs-pagination-color:var(--bs-link-color);--bs-pagination-bg:var(--bs-body-bg);--bs-pagination-border-width:var(--bs-border-width);--bs-pagination-border-color:var(--bs-border-color);--bs-pagination-border-radius:var(--bs-border-radius);--bs-pagination-hover-color:var(--bs-link-hover-color);--bs-pagination-hover-bg:var(--bs-tertiary-bg);--bs-pagination-hover-border-color:var(--bs-border-color);--bs-pagination-focus-color:var(--bs-link-hover-color);--bs-pagination-focus-bg:var(--bs-secondary-bg);--bs-pagination-focus-box-shadow:0 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var(--bs-list-group-border-width)}.list-group-flush>.list-group-item:last-child{border-bottom-width:0}.list-group-item-primary{--bs-list-group-color:var(--bs-primary-text-emphasis);--bs-list-group-bg:var(--bs-primary-bg-subtle);--bs-list-group-border-color:var(--bs-primary-border-subtle);--bs-list-group-action-hover-color:var(--bs-emphasis-color);--bs-list-group-action-hover-bg:var(--bs-primary-border-subtle);--bs-list-group-action-active-color:var(--bs-emphasis-color);--bs-list-group-action-active-bg:var(--bs-primary-border-subtle);--bs-list-group-active-color:var(--bs-primary-bg-subtle);--bs-list-group-active-bg:var(--bs-primary-text-emphasis);--bs-list-group-active-border-color:var(--bs-primary-text-emphasis)}.list-group-item-secondary{--bs-list-group-color:var(--bs-secondary-text-emphasis);--bs-list-group-bg:var(--bs-secondary-bg-subtle);--bs-list-group-border-color:var(--bs-secondary-border-subtle);--bs-list-group-action-hover-color:var(--bs-emphasis-color);--bs-list-group-action-hover-bg:var(--bs-secondary-border-subtle);--bs-list-group-action-active-color:var(--bs-emphasis-color);--bs-list-group-action-active-bg:var(--bs-secondary-border-subtle);--bs-list-group-active-color:var(--bs-secondary-bg-subtle);--bs-list-group-active-bg:var(--bs-secondary-text-emphasis);--bs-list-group-active-border-color:var(--bs-secondary-text-emphasis)}.list-group-item-success{--bs-list-group-color:var(--bs-success-text-emphasis);--bs-list-group-bg:var(--bs-success-bg-subtle);--bs-list-group-border-color:var(--bs-success-border-subtle);--bs-list-group-action-hover-color:var(--bs-emphasis-color);--bs-list-group-action-hover-bg:var(--bs-success-border-subtle);--bs-list-group-action-active-color:var(--bs-emphasis-color);--bs-list-group-action-active-bg:var(--bs-success-border-subtle);--bs-list-group-active-color:var(--bs-success-bg-subtle);--bs-list-group-active-bg:var(--bs-success-text-emphasis);--bs-list-group-active-border-color:var(--bs-success-text-emphasis)}.list-group-item-info{--bs-list-group-color:var(--bs-info-text-emphasis);--bs-list-group-bg:var(--bs-info-bg-subtle);--bs-list-group-border-color:var(--bs-info-border-subtle);--bs-list-group-action-hover-color:var(--bs-emphasis-color);--bs-list-group-action-hover-bg:var(--bs-info-border-subtle);--bs-list-group-action-active-color:var(--bs-emphasis-color);--bs-list-group-action-active-bg:var(--bs-info-border-subtle);--bs-list-group-active-color:var(--bs-info-bg-subtle);--bs-list-group-active-bg:var(--bs-info-text-emphasis);--bs-list-group-active-border-color:var(--bs-info-text-emphasis)}.list-group-item-warning{--bs-list-group-color:var(--bs-warning-text-emphasis);--bs-list-group-bg:var(--bs-warning-bg-subtle);--bs-list-group-border-color:var(--bs-warning-border-subtle);--bs-list-group-action-hover-color:var(--bs-emphasis-color);--bs-list-group-action-hover-bg:var(--bs-warning-border-subtle);--bs-list-group-action-active-color:var(--bs-emphasis-color);--bs-list-group-action-active-bg:var(--bs-warning-border-subtle);--bs-list-group-active-color:var(--bs-warning-bg-subtle);--bs-list-group-active-bg:var(--bs-warning-text-emphasis);--bs-list-group-active-border-color:var(--bs-warning-text-emphasis)}.list-group-item-danger{--bs-list-group-color:var(--bs-danger-text-emphasis);--bs-list-group-bg:var(--bs-danger-bg-subtle);--bs-list-group-border-color:var(--bs-danger-border-subtle);--bs-list-group-action-hover-color:var(--bs-emphasis-color);--bs-list-group-action-hover-bg:var(--bs-danger-border-subtle);--bs-list-group-action-active-color:var(--bs-emphasis-color);--bs-list-group-action-active-bg:var(--bs-danger-border-subtle);--bs-list-group-active-color:var(--bs-danger-bg-subtle);--bs-list-group-active-bg:var(--bs-danger-text-emphasis);--bs-list-group-active-border-color:var(--bs-danger-text-emphasis)}.list-group-item-light{--bs-list-group-color:var(--bs-light-text-emphasis);--bs-list-group-bg:var(--bs-light-bg-subtle);--bs-list-group-border-color:var(--bs-light-border-subtle);--bs-list-group-action-hover-color:var(--bs-emphasis-color);--bs-list-group-action-hover-bg:var(--bs-light-border-subtle);--bs-list-group-action-active-color:var(--bs-emphasis-color);--bs-list-group-action-active-bg:var(--bs-light-border-subtle);--bs-list-group-active-color:var(--bs-light-bg-subtle);--bs-list-group-active-bg:var(--bs-light-text-emphasis);--bs-list-group-active-border-color:var(--bs-light-text-emphasis)}.list-group-item-dark{--bs-list-group-color:var(--bs-dark-text-emphasis);--bs-list-group-bg:var(--bs-dark-bg-subtle);--bs-list-group-border-color:var(--bs-dark-border-subtle);--bs-list-group-action-hover-color:var(--bs-emphasis-color);--bs-list-group-action-hover-bg:var(--bs-dark-border-subtle);--bs-list-group-action-active-color:var(--bs-emphasis-color);--bs-list-group-action-active-bg:var(--bs-dark-border-subtle);--bs-list-group-active-color:var(--bs-dark-bg-subtle);--bs-list-group-active-bg:var(--bs-dark-text-emphasis);--bs-list-group-active-border-color:var(--bs-dark-text-emphasis)}.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16px 36px #0000002e;color:#111827;color:var(--citizen-ink);display:flex;gap:10px;max-width:250px;padding:13px 15px;position:absolute;right:-4px}.hero-float-card svg{color:#2563eb;color:var(--citizen-blue);flex:0 0 auto}.hero-float-card span,.hero-float-card strong{display:block;font-size:12px;line-height:1.35}.hero-float-card span{color:#667085;color:var(--citizen-muted);margin-top:3px}.citizen-quick-search{background:#fff;border-bottom:1px solid #dce6f2;border-bottom:1px solid var(--citizen-line);padding:22px 0}.citizen-quick-search .citizen-container{grid-gap:25px;align-items:center;display:grid;gap:25px;grid-template-columns:215px 1fr}.quick-search-label small,.quick-search-label span{display:block}.quick-search-label span{color:#111827;color:var(--citizen-ink);font-weight:800}.quick-search-label small{color:#667085;color:var(--citizen-muted);font-size:11px;line-height:1.45;margin-top:3px}.citizen-search{align-items:center;border:1px solid #c6d7e5;border-radius:12px;box-shadow:0 7px 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0;max-width:620px}.back-link,.citizen-card-link,.citizen-text-link{align-items:center;color:#2563eb;color:var(--citizen-blue);display:inline-flex;font-size:13px;font-weight:800;gap:7px;text-decoration:none}.back-link:hover,.citizen-text-link:hover{color:#1565c0;color:var(--citizen-blue-dark)}.citizen-feature-grid{grid-gap:15px;display:grid;gap:15px;grid-template-columns:1.2fr 1fr 1fr}.citizen-feature-card{background:#fff;border:1px solid #dce6f2;border:1px solid var(--citizen-line);border-radius:16px;border-radius:var(--citizen-radius);color:#111827;color:var(--citizen-ink);display:flex;flex-direction:column;justify-content:space-between;min-height:255px;overflow:hidden;padding:25px;position:relative;text-decoration:none;transition:transform .2s ease,box-shadow .2s ease}.citizen-card:hover,.citizen-feature-card:hover{box-shadow:0 15px 35px #1a46691a;transform:translateY(-3px)}.citizen-feature-card.feature-primary{background:linear-gradient(135deg,#1261a0,#177e99);border-color:#1261a0;color:#fff}.citizen-feature-card>svg{bottom:12px;color:#ffffff29;position:absolute;right:-2px}.citizen-feature-card:not(.feature-primary)>svg{color:#dcecf5}.feature-number{color:#80bce0;font-size:12px;font-weight:800;letter-spacing:.1em}.citizen-feature-card h3{font-size:21px;letter-spacing:-.03em;margin:16px 0 7px}.citizen-feature-card p{color:#6a7f90;font-size:13px;margin:0 0 16px;max-width:250px}.feature-primary p{color:#d0e8f5}.feature-primary .citizen-card-link{color:#fff}.procedure-grid{grid-gap:15px;display:grid;gap:15px;grid-template-columns:repeat(3,1fr)}.citizen-card{background:#fff;border:1px solid #dce6f2;border:1px solid var(--citizen-line);border-radius:16px;border-radius:var(--citizen-radius);color:#111827;color:var(--citizen-ink);display:flex;flex-direction:column;min-height:300px;padding:23px;text-decoration:none;transition:transform .2s ease,box-shadow .2s ease}.procedure-card-icon{background:#edf5fb;border-radius:12px;color:#2563eb;color:var(--citizen-blue);display:grid;height:46px;margin-bottom:19px;place-items:center;width:46px}.citizen-card-kicker{color:#2563eb;color:var(--citizen-blue);font-size:11px;font-weight:800;letter-spacing:.07em;text-transform:uppercase}.citizen-card h3{font-size:18px;line-height:1.35;margin:8px 0}.citizen-card p{color:#667085;color:var(--citizen-muted);font-size:13px;margin:0}.procedure-card-meta{border-top:1px solid #edf2f5;color:#718595;display:flex;font-size:11px;gap:12px;justify-content:space-between;margin-top:auto;padding-top:17px}.procedure-card-meta span{align-items:center;display:inline-flex;gap:5px}.procedure-card 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.citizen-search:focus-within{background:#ffffff26;border-color:#ffffff73;box-shadow:0 0 0 4px #ffffff0f}.page-hero-search .citizen-search>svg{color:#ffffff8c}.page-hero-search .citizen-search input{color:#fff;font-size:14px;padding:10px 14px}.page-hero-search .citizen-search input::placeholder{color:#fff6}.page-hero-search .citizen-search .citizen-button{background:#fff;border-radius:60px;box-shadow:0 2px 8px #0000001a;color:#1565c0;color:var(--citizen-blue-dark);font-size:13px;min-height:38px;min-width:100px;padding:0 20px}.page-hero-search .citizen-search .citizen-button:hover{background:#f0f4ff;transform:translateY(-1px)}.article-date{align-items:center;color:#e3f2fd;color:var(--citizen-blue-soft);display:inline-flex;font-size:13px;gap:7px;margin-top:22px}.listing-toolbar{align-items:end;display:flex;gap:20px;justify-content:space-between;margin-bottom:29px}.listing-toolbar h2{font-size:24px;letter-spacing:-.04em;margin:0}.category-tabs button,.listing-toolbar 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span{animation:citizen-pulse 1s ease-in-out infinite;background:#2563eb;background:var(--citizen-blue);border-radius:50%;height:9px;width:9px}.citizen-loading span:nth-child(2){animation-delay:.16s}.citizen-loading span:nth-child(3){animation-delay:.32s}@keyframes citizen-pulse{0%,80%,to{opacity:.3;transform:scale(.8)}40%{opacity:1;transform:scale(1)}}.article-layout,.detail-layout,.form-layout{grid-gap:50px;display:grid;gap:50px;grid-template-columns:minmax(0,1fr) 320px}.back-link{margin-bottom:27px}.article-content,.detail-main{min-width:0}.detail-section{border-top:1px solid #dce6f2;border-top:1px solid var(--citizen-line);padding:29px 0}.detail-steps>div{grid-gap:13px;align-items:center;display:grid;gap:13px;grid-template-columns:37px 1fr;margin:13px 0}.detail-steps span{background:#2563eb;background:var(--citizen-blue);border-radius:50%;color:#fff;display:grid;font-size:12px;font-weight:800;height:31px;place-items:center;width:31px}.detail-steps p{margin:0}.document-list{grid-gap:12px;display:grid;gap:12px;list-style:none;margin:0;padding:0}.document-list li{align-items:flex-start;color:#536978;display:flex;gap:10px}.document-list svg{color:#1d9b8e;flex:0 0 auto;margin-top:4px}.detail-summary{background:#f5fafc;border:1px solid #cfe0ea;border-radius:16px;border-radius:var(--citizen-radius);padding:25px}.detail-summary>div{border-top:1px solid #dae7ee;display:flex;gap:11px;padding:17px 0}.detail-summary>div svg{color:#2563eb;color:var(--citizen-blue);margin-top:4px}.detail-summary small,.detail-summary strong{display:block}.detail-summary small{color:#667085;color:var(--citizen-muted);font-size:11px}.detail-summary strong{font-size:14px;margin-top:3px}.help-card{background:#e8f6f5;border-radius:16px;border-radius:var(--citizen-radius);margin-top:16px;padding:22px}.help-card svg{color:#168c83}.help-card strong{display:block;margin:12px 0 4px}.help-card p{color:#597b7c;font-size:13px;margin:0 0 10px}.help-card a{color:#157d76;font-size:14px;font-weight:800}.article-image{border-radius:var(--citizen-radius)}.article-content>p{color:#4e6474;font-size:16px;line-height:1.9}.article-callout{background:#eaf8f7;border-left:3px solid #1a9a90;color:#39706e;display:flex;gap:11px;margin-top:25px;padding:18px}.article-callout svg{flex:0 0 auto}.article-aside{border-left:1px solid #dce6f2;border-left:1px solid var(--citizen-line);padding-left:24px}.article-aside>a{border-top:1px solid #dce6f2;border-top:1px solid var(--citizen-line);color:#111827;color:var(--citizen-ink);display:block;padding:16px 25px 16px 0;position:relative;text-decoration:none}.article-aside>a span,.article-aside>a strong{display:block}.article-aside>a span{color:#2563eb;color:var(--citizen-blue);font-size:11px;font-weight:800}.article-aside>a strong{font-size:14px;line-height:1.45;margin-top:5px}.article-aside>a svg{color:#8da2b1;position:absolute;right:0;top:45%}.form-layout{align-items:start}.complaint-form{border:1px solid #dce6f2;border:1px solid var(--citizen-line);border-radius:16px;border-radius:var(--citizen-radius);box-shadow:0 14px 35px #19496a0f;padding:34px}.form-section-title{align-items:flex-start;border-bottom:1px solid #e3edf2;display:flex;gap:13px;margin-bottom:23px;padding-bottom:23px}.form-section-title+.form-field,.form-section-title+.form-grid{margin-bottom:34px}.form-section-title>span{background:#eaf3fa;border-radius:9px;color:#2563eb;color:var(--citizen-blue);display:grid;font-size:12px;font-weight:800;height:32px;place-items:center;width:32px}.form-section-title h2{font-size:20px;margin:0}.form-section-title p{color:#667085;color:var(--citizen-muted);font-size:12px;margin:2px 0 0}.form-grid{grid-gap:16px;display:grid;gap:16px;grid-template-columns:1fr 1fr}.form-field{gap:7px;margin-bottom:18px}.form-field>span{color:#385466;font-size:13px;font-weight:700}.form-field b{color:#cb5c4f}.form-field input,.form-field select,.form-field textarea{background:#fff;border:1px solid #c7d8e3;border-radius:9px;color:#111827;color:var(--citizen-ink);font:inherit;font-size:13px;min-height:47px;outline:0;padding:11px 13px;width:100%}.form-field textarea{min-height:122px;resize:vertical}.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:#2563eb;border-color:var(--citizen-blue);box-shadow:0 0 0 3px #1261a01f}.form-field .has-error{border-color:#c85b52}.field-error{color:#b14840;font-size:11px}.upload-box{align-items:center;background:#f7fbfd;border:1px dashed #b5cfdf;border-radius:11px;color:#2563eb;color:var(--citizen-blue);display:flex;gap:13px;margin:6px 0 21px;padding:18px}.upload-box>div{flex:1 1}.upload-box p,.upload-box strong{display:block}.upload-box strong{color:#111827;color:var(--citizen-ink);font-size:13px}.upload-box p{color:#667085;color:var(--citizen-muted);font-size:11px;margin:2px 0 0}.upload-box small{color:#268e83;font-size:11px}.consent-row{align-items:flex-start;color:#607685;display:flex;font-size:12px;gap:9px}.consent-row input{accent-color:#2563eb;accent-color:var(--citizen-blue);height:16px;margin-top:3px;width:16px}.form-submit{margin-top:25px;min-width:170px}.form-assurance{background:#e8f6f5;border-radius:11px;color:#42706e;display:flex;font-size:12px;gap:10px;margin-top:15px;padding:16px}.form-assurance svg{flex:0 0 auto}.tracking-section{max-width:820px}.tracking-empty{padding:35px 20px;text-align:center}.tracking-empty>div{background:#eaf3fa;border-radius:20px;color:#2563eb;color:var(--citizen-blue);display:grid;height:65px;margin:0 auto 16px;place-items:center;width:65px}.tracking-empty h2{font-size:23px;margin:0 0 7px}.tracking-empty p{color:#667085;color:var(--citizen-muted);margin:0 auto;max-width:450px}.tracking-result{border:1px solid #dce6f2;border:1px solid var(--citizen-line);border-radius:16px;border-radius:var(--citizen-radius);box-shadow:0 14px 35px #19496a0f;padding:30px}.tracking-result-header{align-items:start;border-bottom:1px solid #e1ebf0;display:flex;gap:18px;justify-content:space-between;padding-bottom:23px}.tracking-result-header h2{font-size:26px;margin:0}.tracking-result-header p:last-child{color:#536b7c;margin:4px 0 0}.citizen-status{align-items:center;border-radius:99px;display:inline-flex;font-size:11px;font-weight:800;padding:6px 10px;white-space:nowrap}.citizen-status-info{background:#e4f0fa;color:#1765a0}.citizen-status-success{background:#ddf4ef;color:#187c70}.citizen-status-neutral{background:#edf2f4;color:#687a86}.tracking-info-grid{grid-gap:16px;display:grid;gap:16px;grid-template-columns:repeat(3,1fr);padding:23px 0}.tracking-info-grid>div{display:flex;gap:9px}.tracking-info-grid svg{color:#2563eb;color:var(--citizen-blue);flex:0 0 auto}.tracking-info-grid small,.tracking-info-grid strong{display:block}.tracking-info-grid small{color:#667085;color:var(--citizen-muted);font-size:11px}.tracking-info-grid strong{font-size:13px;line-height:1.4;margin-top:3px}.tracking-timeline{border-top:1px solid #e1ebf0;padding-top:25px}.tracking-timeline h3{font-size:18px;margin:0 0 24px}.tracking-step{display:flex;gap:16px;min-height:66px;padding-left:8px;position:relative}.tracking-step:not(:last-child):after{border-left:1px dashed #c8d6de;content:"";height:45px;left:16px;position:absolute;top:21px}.tracking-dot{background:#fff;border:2px solid #cbd8df;border-radius:50%;color:#fff;display:grid;height:18px;place-items:center;width:18px;z-index:1}.tracking-step.done .tracking-dot{background:#1d998e;border-color:#1d998e}.tracking-step small,.tracking-step strong{display:block}.tracking-step strong{font-size:13px}.tracking-step small{color:#667085;color:var(--citizen-muted);font-size:11px;margin-top:2px}.contact-info-grid{grid-gap:14px;display:grid;gap:14px;grid-template-columns:repeat(4,1fr)}.contact-info-card{background:#fff;border:1px solid #dce6f2;border:1px solid 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var(--feat-hover-shadow,var(--feat-glow,#1565c021));transform:translateY(-6px)}.citizen-mobile-feature-v2:hover:after{opacity:1;transform:scale(1.35)}.citizen-mobile-feature-v2.feature-hero{background:linear-gradient(145deg,#1565c0,#2563eb);border-color:#0000;box-shadow:0 10px 32px #1565c038;color:#fff;grid-column:span 2}.citizen-mobile-feature-v2.feature-hero:last-child{background:linear-gradient(145deg,#15803d,#16a34a)}.citizen-mobile-feature-v2.feature-hero:after{background:radial-gradient(circle at center,#ffffff38 0,#ffffff0d 50%,#0000 75%);height:160px;opacity:1;right:-50px;top:-50px;width:160px}.citizen-mobile-feature-v2.feature-hero small{color:#ffffffd9}.feature-number-badge{color:#2563eb40;color:var(--feat-badge,#2563eb40);font-size:30px;font-weight:800;letter-spacing:-.04em;line-height:1;pointer-events:none;position:absolute;right:10px;top:8px;transition:all .3s cubic-bezier(.4,0,.2,1)}.citizen-mobile-feature-v2:hover 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small{color:#fff9;display:block;font-size:11px;line-height:1.25;margin-top:2px}.footer-brand>p{color:#fff9;font-size:13px;line-height:1.65;margin:0;max-width:280px}.footer-contact h3,.footer-links h3{color:#fff;font-size:12px;font-weight:700;letter-spacing:.05em;margin:0 0 14px;text-transform:uppercase}.footer-links a{color:#ffffffa6;display:block;font-size:13px;padding:5px 0;transition:all .2s ease}.footer-links a:hover{color:#fff;transform:translateX(3px)}.footer-contact-item{align-items:center;color:#ffffffa6;display:flex;font-size:13px;gap:10px;line-height:1.5;padding:5px 0}.footer-contact a.footer-contact-item{text-decoration:none}.footer-contact a.footer-contact-item:hover{color:#fff}.footer-bottom{border-top:1px solid #ffffff26;color:#ffffff73;display:flex;font-size:12px;gap:20px;justify-content:space-between;padding:16px 0}@media (max-width:1100px){.citizen-mobile-feature-grid-v2{grid-template-columns:repeat(3,1fr)}.citizen-mobile-feature-v2.feature-hero{grid-column:span 2}}@media (max-width:900px){.home-stats-strip{grid-template-columns:repeat(2,1fr)}.footer-main{gap:28px;grid-template-columns:1fr 1fr}.footer-brand{grid-column:span 2}}@media (max-width:780px){.citizen-mobile-feature-grid-v2{grid-template-columns:1fr 1fr}.process-steps-v2{grid-template-columns:repeat(2,1fr)}.ps-line{display:none}}@media (max-width:680px){.citizen-mobile-feature-grid-v2{gap:10px;grid-template-columns:1fr 1fr}.citizen-mobile-feature-v2.feature-hero{grid-column:span 2}.citizen-mobile-feature-v2{gap:3px;padding:12px 10px 10px}.feature-number-badge{font-size:24px;right:8px;top:6px}.citizen-mobile-feature-icon-v2{border-radius:8px;height:28px;width:28px}.feature-hero .citizen-mobile-feature-icon-v2{height:32px;width:32px}.citizen-mobile-feature-v2 strong{font-size:12px}.citizen-mobile-feature-v2 small{font-size:10px}.home-stats-strip{gap:10px;grid-template-columns:1fr 1fr}.home-stat-item{padding:20px 14px 18px}.home-stat-num{font-size:26px}.process-steps-v2{grid-template-columns:1fr}.footer-cta{align-items:flex-start;flex-direction:column;gap:20px;padding:30px 0}.footer-cta-actions{flex-direction:column;width:100%}.footer-cta-actions .citizen-button{justify-content:center;width:100%}.footer-main{gap:24px;grid-template-columns:1fr}.footer-brand{grid-column:auto}.footer-bottom{flex-direction:column;gap:6px;text-align:center}.notice-card-v2{gap:10px;padding:10px 12px}.notice-icon-badge{border-radius:8px;font-size:13px;height:30px;width:30px}.citizen-emergency-card{gap:14px;padding:22px}.quick-search-label span{font-size:17px}.citizen-search{flex-wrap:wrap;padding:12px}.citizen-search input{min-width:calc(100% - 40px)}.citizen-search .citizen-button{width:100%}}@media (max-width:480px){.citizen-mobile-feature-grid-v2{grid-template-columns:1fr}.citizen-mobile-feature-v2.feature-hero{grid-column:auto}.hero-banner-img{height:220px}.home-stats-strip{grid-template-columns:1fr 1fr}}.proc-hero{background:linear-gradient(170deg,#0a1630eb,#0f2846b8 38%,#0a1e38eb);overflow:hidden;padding:28px 0;position:relative}.proc-hero .citizen-container{text-align:left}.proc-hero .hero-accent-line{height:2px;margin-bottom:10px;margin-left:0;margin-right:0;width:36px}.proc-hero .hero-desc{font-size:13px;margin:8px 0 0;max-width:560px}.proc-hero h1{font-size:clamp(24px,3.5vw,36px)!important;line-height:1.15!important}.proc-hero:after{background-image:url(https://images.unsplash.com/photo-1593118247612-10e9f3e2c58e?auto=format&fit=crop&w=1600&q=80);background-image:var(--proc-bg,url("https://images.unsplash.com/photo-1593118247612-10e9f3e2c58e?auto=format&fit=crop&w=1600&q=80"));background-position:50%;background-repeat:no-repeat;background-size:cover;content:"";inset:0;mix-blend-mode:soft-light;opacity:.18;position:absolute;z-index:0}.proc-hero .citizen-container{position:relative;z-index:1}.proc-hero 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button.active{background:#2563eb;background:var(--citizen-blue);color:#fff;font-weight:700}.detail-facts-v2{grid-gap:12px;display:grid;gap:12px;grid-template-columns:repeat(3,1fr);margin-bottom:32px}.df-item{align-items:flex-start;background:#f8fafc;border:1px solid #eef1f5;border-radius:14px;display:flex;gap:12px;padding:16px 18px;transition:all .2s ease}.df-item:hover{border-color:#2563eb;border-color:var(--citizen-blue);box-shadow:0 4px 16px #1565c00f}.df-icon{flex:0 0 auto;font-size:20px}.df-item small{color:#667085;color:var(--citizen-muted);display:block;font-size:11px;margin-bottom:3px}.df-item strong{color:#111827;color:var(--citizen-ink);display:block;font-size:14px}.detail-summary-v2{background:#fff;border:1px solid #e8edf3;border-radius:16px;box-shadow:0 8px 24px #00000008;padding:24px}.ds-icon-wrap{background:#e3f2fd;background:var(--citizen-blue-soft);border-radius:12px;color:#1565c0;color:var(--citizen-blue-dark);display:grid;height:44px;margin-bottom:14px;place-items:center;width:44px}.detail-summary-v2 h3{font-size:18px;font-weight:700;letter-spacing:-.02em;margin:0 0 4px}.detail-summary-v2>p{color:#667085;color:var(--citizen-muted);font-size:13px;line-height:1.5;margin:0 0 18px}.detail-summary-v2 .citizen-button{margin-bottom:8px}.detail-section{border-top:1px solid #eef1f5;padding:32px 0}.detail-section h2{font-size:22px;letter-spacing:-.03em;margin:0 0 22px}@media (max-width:780px){.detail-facts-v2{grid-template-columns:repeat(2,1fr)}.proc-hero-visual{opacity:.12;width:100%}}@media (max-width:680px){.detail-facts-v2{gap:8px;grid-template-columns:1fr 1fr}.df-item{padding:12px 14px}}.category-tabs-v2{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:28px}.category-tabs-v2 button{background:#fff;border:1.5px solid 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span{color:#2563eb;color:var(--citizen-blue);display:block;font-size:10px;font-weight:700;letter-spacing:.04em;margin-bottom:4px;text-transform:uppercase}.related-news-card strong{display:block;font-size:14px;font-weight:600;line-height:1.4;margin-bottom:4px}.related-news-card time{color:#667085;color:var(--citizen-muted);font-size:11px}.article-image{border-radius:16px;margin-bottom:28px;max-height:420px;object-fit:cover;width:100%}@media (max-width:680px){.article-aside-v2{position:static}}.complaint-form-v2{background:#fff;border:1px solid #e8edf3;border-radius:18px;box-shadow:0 12px 36px #1565c00f;padding:36px}.complaint-progress-v2{background:#f8fafc;border-radius:14px;display:flex;gap:4px;margin-bottom:24px;padding:8px}.complaint-progress-v2 button{align-items:center;background:#0000;border:0;border-radius:10px;color:#94a3b8;cursor:pointer;display:flex;flex:1 1;font:inherit;font-size:13px;gap:10px;padding:12px 14px;transition:all .25s ease}.complaint-progress-v2 button span{background:#fff;border:2px solid #e2e8f0;border-radius:50%;color:#94a3b8;display:grid;flex:0 0 auto;font-size:12px;font-weight:800;height:28px;place-items:center;width:28px}.complaint-progress-v2 button strong{display:block;font-size:13px}.complaint-progress-v2 button.active{background:#fff;box-shadow:0 2px 12px #0000000a;color:#1565c0;color:var(--citizen-blue-dark)}.complaint-progress-v2 button.active span{background:#2563eb;background:var(--citizen-blue);border-color:#2563eb;border-color:var(--citizen-blue);color:#fff}.complaint-progress-v2 button.done{color:#1565c0;color:var(--citizen-blue-dark)}.complaint-progress-v2 button.done span{background:#2563eb;background:var(--citizen-blue);border-color:#2563eb;border-color:var(--citizen-blue);color:#fff}.review-box-v2{grid-gap:1px;background:#e8edf3;border:1px solid #e8edf3;border-radius:14px;display:grid;gap:1px;margin-bottom:20px;overflow:hidden}.review-row{background:#fff;display:flex;gap:16px;padding:14px 18px}.review-row span{color:#667085;color:var(--citizen-muted);font-size:11px;font-weight:600;letter-spacing:.04em;min-width:90px;text-transform:uppercase}.review-row strong{font-size:14px}.review-row p,.review-row strong{color:#111827;color:var(--citizen-ink)}.review-row p{font-size:13px;line-height:1.5;margin:0}.help-card-v2{align-items:center;background:#e3f2fd;background:var(--citizen-blue-soft);border-radius:16px;display:flex;flex-direction:column;padding:28px;text-align:center}.help-card-v2 svg{color:#1565c0;color:var(--citizen-blue-dark);display:block;margin:0 auto 12px}.help-card-v2 strong{display:block;font-size:17px;margin-bottom:6px}.help-card-v2 p{color:#667085;color:var(--citizen-muted);font-size:13px;line-height:1.5;margin:0 0 18px}.help-card-v2 .citizen-button{background:#fff;width:100%}.uploaded-images-preview{background:#f8fafc;border:1px solid #e2e8f0;border-radius:14px;margin:16px 0 24px;padding:16px}.uploaded-images-header{align-items:center;display:flex;justify-content:space-between;margin-bottom:12px}.uploaded-images-header span{color:#1565c0;color:var(--citizen-blue-dark);font-size:13px;font-weight:700}.uploaded-images-clear{background:none;border:none;border-radius:6px;color:#ef4444;cursor:pointer;font-size:12px;font-weight:600;padding:3px 8px;transition:background .15s ease}.uploaded-images-clear:hover{background:#fee2e2}.uploaded-images-grid{grid-gap:12px;display:grid;gap:12px;grid-template-columns:repeat(auto-fill,minmax(130px,1fr))}.uploaded-image-card{background:#fff;border:1px solid #e2e8f0;border-radius:10px;box-shadow:0 1px 3px #0000000a;overflow:hidden;transition:transform .15s ease,box-shadow .15s ease}.uploaded-image-card:hover{box-shadow:0 4px 12px #00000014;transform:translateY(-2px)}.uploaded-image-wrapper{background:#f1f5f9;height:105px;position:relative;width:100%}.uploaded-image-wrapper img{display:block;height:100%;object-fit:cover;width:100%}.uploaded-image-placeholder{background:#e2e8f0;height:100%;width:100%}.uploaded-image-remove{align-items:center;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0f172ab3;border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;height:24px;justify-content:center;padding:0;position:absolute;right:6px;top:6px;transition:background .2s ease,transform .15s ease;width:24px}.uploaded-image-remove:hover{background:#ef4444;transform:scale(1.1)}.uploaded-image-info{display:flex;flex-direction:column;gap:2px;padding:8px 10px}.uploaded-image-name{color:#111827;color:var(--citizen-ink);display:block;font-size:11px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.uploaded-image-size{color:#667085;color:var(--citizen-muted);font-size:10px}.review-images-preview{display:flex;flex-wrap:wrap;gap:8px}.review-thumb-img{border:1px solid #e2e8f0;border-radius:8px;box-shadow:0 1px 3px #0000000f;height:60px;object-fit:cover;width:60px}.form-field-footer{align-items:flex-start;display:flex;gap:12px;justify-content:space-between;margin-top:4px}.form-field-footer .field-error{flex:1 1;line-height:1.3;margin:0}.field-char-count-simple{color:#94a3b8;font-size:11.5px;font-weight:500;line-height:1.3;margin-left:auto;-webkit-user-select:none;user-select:none;white-space:nowrap}.form-field-with-counter{display:flex;flex-direction:column}.form-char-counter{display:flex;justify-content:flex-end;margin-bottom:20px;margin-top:-12px}.form-char-counter span{border-radius:6px;font-size:12px;font-weight:500;padding:3px 8px}.form-char-counter .counter-warning{background:#fef3c7;color:#d97706}.form-char-counter .counter-valid{background:#d1fae5;color:#059669}.citizen-modal-backdrop{animation:modalFadeIn .2s cubic-bezier(.16,1,.3,1);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);background:#0f172a99;display:grid;inset:0;padding:20px;place-items:center;position:fixed;z-index:9999}@keyframes modalFadeIn{0%{opacity:0}to{opacity:1}}.citizen-modal-card{animation:modalScaleUp .25s cubic-bezier(.16,1,.3,1);background:#fff;border-radius:20px;box-shadow:0 25px 50px -12px #00000040,0 0 0 1px #0000000d;max-width:440px;overflow:hidden;width:100%}@keyframes modalScaleUp{0%{opacity:0;transform:scale(.95) translateY(10px)}to{opacity:1;transform:scale(1) translateY(0)}}.citizen-modal-header{display:flex;justify-content:flex-end;padding:16px 20px 0}.citizen-modal-close{align-items:center;background:#f1f5f9;border:none;border-radius:50%;color:#64748b;cursor:pointer;display:flex;height:32px;justify-content:center;transition:all .2s ease;width:32px}.citizen-modal-close:hover{background:#e2e8f0;color:#0f172a}.citizen-modal-body{align-items:center;display:flex;flex-direction:column;padding:0 28px 28px;text-align:center}.citizen-modal-icon-wrap{border-radius:50%;display:grid;height:64px;margin-bottom:18px;place-items:center;width:64px}.citizen-modal-icon-wrap.error{background:#fef2f2;box-shadow:0 0 0 8px #fff1f2;color:#ef4444}.citizen-modal-icon-wrap.success{background:#ecfdf5;box-shadow:0 0 0 8px #f0fdf4;color:#10b981}.citizen-modal-icon-wrap.warning{background:#fffbeb;box-shadow:0 0 0 8px #fefce8;color:#f59e0b}.citizen-modal-icon-wrap.info{background:#eff6ff;box-shadow:0 0 0 8px #f0f7ff;color:#3b82f6}.citizen-modal-title{color:#0f172a;font-size:20px;font-weight:700;letter-spacing:-.02em;margin:0 0 8px}.citizen-modal-desc{color:#64748b;font-size:14px;line-height:1.6;margin:0 0 24px}.citizen-modal-actions{width:100%}.citizen-modal-actions .citizen-button{font-size:15px;font-weight:600;justify-content:center;padding:12px 20px;width:100%}.success-icon-v2{background:#ecfdf5;border-radius:24px;color:#059669;display:grid;height:80px;margin-bottom:24px;place-items:center;width:80px}.tracking-empty-v2{padding:40px 20px;text-align:center}.tracking-empty-icon{background:#e3f2fd;background:var(--citizen-blue-soft);border-radius:20px;color:#1565c0;color:var(--citizen-blue-dark);display:grid;height:72px;margin:0 auto 20px;place-items:center;width:72px}.tracking-empty-v2 h2{font-size:24px;letter-spacing:-.03em;margin:0 0 8px}.tracking-empty-v2>p{color:#667085;color:var(--citizen-muted);font-size:14px;margin:0 auto 24px;max-width:420px}.tracking-empty-hint{align-items:center;display:flex;flex-wrap:wrap;gap:8px;justify-content:center}.tracking-empty-hint span{color:#667085;color:var(--citizen-muted);font-size:12px}.tracking-empty-hint button{background:#fff;border:1px solid #e2e8f0;border-radius:8px;color:#2563eb;color:var(--citizen-blue);cursor:pointer;font:inherit;font-size:12px;font-weight:600;padding:6px 14px}.tracking-empty-hint button:hover{background:#e3f2fd;background:var(--citizen-blue-soft);border-color:#2563eb;border-color:var(--citizen-blue)}.tracking-result-v2{background:#fff;border:1px solid #e8edf3;border-radius:18px;box-shadow:0 12px 36px #1565c00f;padding:32px}.tracking-result-v2 .tracking-result-header{align-items:flex-start;border-bottom:1px solid #f0f3f6;display:flex;gap:18px;justify-content:space-between;margin-bottom:24px;padding-bottom:24px}.tracking-result-v2 .tracking-result-header h2{font-size:28px;letter-spacing:-.03em;margin:4px 0}.tracking-result-v2 .tracking-result-header p{color:#667085;color:var(--citizen-muted);font-size:14px;margin:0}.tracking-info-grid-v2{grid-gap:16px;display:grid;gap:16px;grid-template-columns:repeat(3,1fr)}.tracking-timeline-v2{border-top:1px solid #f0f3f6;margin-top:32px;padding-top:28px}.tracking-timeline-v2 h2{font-size:20px;letter-spacing:-.02em;margin:0 0 28px}.timeline-steps{display:flex;gap:0}.tl-step{flex:1 1;padding:0 8px;position:relative;text-align:center}.tl-dot{background:#fff;border:2px solid #e2e8f0;border-radius:50%;color:#94a3b8;display:grid;font-weight:700;height:40px;margin:0 auto 12px;place-items:center;position:relative;width:40px;z-index:1}.tl-step.done .tl-dot{background:#2563eb;background:var(--citizen-blue);border-color:#2563eb;border-color:var(--citizen-blue);color:#fff}.tl-line{background:#e2e8f0;height:2px;left:55%;position:absolute;right:-45%;top:20px}.tl-step:last-child .tl-line{display:none}.tl-content strong{display:block;font-size:14px;margin-bottom:3px}.tl-content small{color:#667085;color:var(--citizen-muted);font-size:11px}.contact-info-grid-v2{grid-gap:14px;display:grid;gap:14px;grid-template-columns:repeat(4,1fr);margin-top:-24px;position:relative;z-index:2}.contact-card-v2{align-items:flex-start;background:#fff;border:1px solid #e8edf3;border-radius:14px;box-shadow:0 4px 16px #00000008;color:#111827;color:var(--citizen-ink);display:flex;gap:16px;padding:20px 22px;text-decoration:none;transition:all .2s ease}.contact-card-v2:hover{box-shadow:0 8px 24px #0000000f;transform:translateY(-2px)}.contact-card-v2 small{color:#94a3b8;display:block;font-size:10px;letter-spacing:.03em;margin-bottom:2px;text-transform:uppercase}.contact-card-v2 strong{display:block;font-size:13px;line-height:1.4}.contact-card-map{flex-direction:column;grid-row:span 2;overflow:hidden;padding:0}.cc-map-thumb{background:#edf0f4;height:140px;overflow:hidden;position:relative}.cc-map-thumb img{height:100%;object-fit:cover;width:100%}.cc-map-overlay{align-items:center;background:#00000040;color:#fff;display:flex;font-size:13px;font-weight:600;gap:6px;inset:0;justify-content:center;opacity:0;position:absolute;transition:opacity .2s ease}.contact-card-map:hover .cc-map-overlay{opacity:1}.cc-body{padding:14px 18px 16px}.cc-body small{color:#94a3b8;display:block;font-size:10px;letter-spacing:.03em;margin-bottom:2px;text-transform:uppercase}.cc-body 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